1. Introduction
Welcome to CitizenshipAustralia.com ("we," "our," "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our educational platform, including when you make payments through Stripe.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, and phone number (if applicable). This information is collected through Stripe when you make a payment on our platform.
- Educational Data: Course progress, quiz scores, assignments, and other educational activities.
- Technical Information: IP address, browser type, operating system, device information, and usage data.
- Communication Data: Records of your interactions with us, including emails, chat logs, and support tickets.
3. How We Use Your Information
We use your information for the following purposes:
- To provide educational content, process payments, and manage your account.
- To analyse usage patterns and improve the functionality and user experience of our platform.
- To communicate with you, including sending updates, newsletters, and important notices.
- To protect against fraud, unauthorised access, and other security risks.
- To comply with legal obligations and respond to legal requests.
4. Payment Processing with Stripe
When you make a payment on our platform, your payment information (such as credit card details) is processed by Stripe, a third-party payment processor. Stripe collects and processes your payment information in accordance with their own Privacy Policy. We do not store your full payment card details on our servers.
Through Stripe, we receive the following information: your name, email address, and phone number (if applicable). This information is used to manage your account, process your payments, and communicate with you about your transactions. For more information on how Stripe handles your data, please refer to Stripe's Privacy Policy: Stripe Privacy Policy.
5. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party vendors who assist us in operating our platform, including Stripe for payment processing.
- Legal Authorities: When required by law or to protect our rights and the safety of our users.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
We do not sell your personal information to third parties.
6. Data Security
We implement a variety of security measures to protect your personal information, including encryption, access controls, and secure servers. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to certain legal obligations.
- Opt-Out: You can opt-out of receiving marketing communications from us.
To exercise these rights, please contact us at [email protected].
8. Children's Privacy
Our platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].