1. Introduction
Welcome to CitizenshipAustralia.com ("we," "our," "us"). These Terms and Conditions govern your use of our educational platform, including all content, services, and features available through the platform. By accessing or using our platform, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, you must not use our platform.
3. Account Registration
You are responsible for maintaining the confidentiality of your account credentials (e.g., username and password). You agree to notify us immediately of any unauthorised use of your account or any other security breach. We reserve the right to suspend or terminate your account if you violate these Terms and Conditions.
4. Access to the Platform
We grant you a limited, non-exclusive, non-transferable license to access and use the platform for personal, non-commercial purposes for a duration of 1 year from the date of purchase. You agree not to:
- Use the platform for any illegal or unauthorised purpose.
- Copy, modify, or distribute content from the platform without our prior written consent.
- Attempt to gain unauthorised access to the platform or its related systems.
5. Payment and Refund Policy
Payment Processing: All payments are processed through Stripe, a third-party payment processor. By making a payment, you agree to Stripe's terms and conditions, available at Stripe's Terms.
Refund Policy: Under Australian Consumer Law, consumers are entitled to a repair, replacement, or refund if a product or service fails to meet consumer guarantees. However, refunds are not provided in the following circumstances:
- If you change your mind about your purchase.
- If you simply decide you no longer need or want the service.
- If the issue with the service is due to misuse or actions outside of our control.
Unfortunately, we are unable to offer refunds for change-of-mind purchases or other non-guarantee-related issues. This is because we incur costs for the resources you use, including payment provider fees (e.g., Stripe) and other technical expenses associated with maintaining the platform.
If you believe your purchase has not met a consumer guarantee, please contact us at [email protected] so we can assess the issue and determine your eligibility for a remedy under Australian Consumer Law.
6. Intellectual Property
All content on the platform, including text, graphics, logos, videos, and course materials, is owned by us or our licensors and is protected by copyright and intellectual property laws. The platform uses material from "Our Common Bond" © Commonwealth of Australia 2020, which is provided under a Creative Commons Attribution 4.0 International license (available at https://creativecommons.org/licenses/by/4.0/legalcode). This license applies only to the material as set out in the original document and does not extend to other content on our platform.
You may not reproduce, distribute, or create derivative works from any content on the platform without our prior written consent.
7. User-Generated Content
If you submit content to the platform (e.g., comments, assignments, or forum posts), you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content in connection with the platform. You are solely responsible for the content you submit and must ensure it does not violate any laws or infringe on the rights of others.
8. Prohibited Conduct
You agree not to:
- Use the platform in any way that could harm, disable, or impair its functionality.
- Engage in any form of harassment, discrimination, or inappropriate behaviour towards other users.
- Upload or share any content that is unlawful, defamatory, or offensive.
9. Disclaimer of Services
We do not claim that the use of our services will meet your requirements, will be accurate, or will be uninterrupted or error-free. We do not guarantee that our questions will exactly match the official questions during your citizenship test. We do not guarantee that you will pass your official citizenship test. By using this platform, you agree that the use of our material is for practice purposes only and does not guarantee that you will become an Australian citizen.
10. Technical Availability
Every effort is made to keep the platform up and running smoothly. However, we take no responsibility for, and will not be liable for, the platform being temporarily unavailable due to technical issues beyond our control.
11. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the platform. Our total liability to you for any claims arising out of or related to these Terms and Conditions or your use of the platform is limited to the amount you paid us for access.
12. Changes to These Terms
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
13. Governing Law
These Terms and Conditions are governed by the laws of NSW, Australia. Any disputes arising out of or related to these terms will be resolved in the courts of NSW.
14. Contact Us
If you have any questions about these Terms and Conditions, please contact us at [email protected].